Voicemail Set Up and Use

How To Set Up Your Voicemail

To set up your voicemail, use the password given to you by your PBX administrator. With the PBX you can set up your voicemail box from any of the following handsets:

  • An IP Phone residing on your organization’s IP-PBX
  • Any external IP Phone
  • Any internal or external phone including mobile phones or PDAs.

Choose how you will set up voicemail from the options in the following table and dial the appropriate number.

Voicemail Access

Access Type Number to Dial
Your assigned IP Phone residing on your organization’s PBX 00
A landline, mobile phone or PDA, Method 1 Dial your full 10-digit number. Wait for the auto attendant, press the * key and enter your password when prompted.
A landline, mobile phone or PDA, Method 2Dial your main PBX number, and then dial 00 and your extension – e.g., 00xxxx. Wait for the auto attendant, press the * key and enter your password when prompted.

You are now in the voicemail Main menu. Press 2 to create a personalized voicemail greeting. Follow the prompts to record your first and last name, and internal and external greetings. Once you have recorded your greeting, select one of the following options.

Recording Menu

Key Option
1 Play the recording.
4 Cancel the custom recording and return to the default system settings.
7Redo the recording.
* Cancel the recording and return to the Main menu.
# Use the recording and return to the Main menu.

Once you have set up your personal greetings, return to the Main menu and select from one of the following options.

Main Menu

Key Option
1 Enter the Message Center (Message Center menu).
2 Change your greeting (Recording menu).
3 Change your password.
4 Change your name (Recording menu).
5 Enter the Features menu.
# End the call.

Note: We recommend that you press 3 and change your temporary password when you initially configure your voicemail.

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

"Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies."

Ryan Dockrill This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Entreprenuer - Livewire Interactive

"I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

I would not hesitate to recommend Helia and Darvin for any scale of IT related projects. If he takes a project on he will not only do it but do it very well!"

Ken Gooz This email address is being protected from spambots. You need JavaScript enabled to view it.
President | CEO
Mainstreet Restaurant Licensing

"We when use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

Andrew Gowers This email address is being protected from spambots. You need JavaScript enabled to view it.
Canadian Powersports Group

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