How To Setup Your Main Auto Attendant Greeting

How To Setup Your Main Auto Attendant Greeting on your Phone System

The auto attendant is an important part of any phone system. We recommend its used sparingly and kept simple. Your customers, clients and patients will always perfer to speak to a real person and not got lost in a complex menu.

Here we will show you how to setup your phone system auto attendant and list best practices we've learning for auto attendants.

How To Setup Your Phone System Auto Attendant Greetings

Steps To Create Your Phone System Auto Attendant

  1. Map out your full auto attendant with the different menu greetings.
  2. Write out the scripts for each menu item
  3. Record each of the menu scripts using a program like Audacity. Save each file as a 16khz 16 bit mono wav file.
  4. Go to your FairFire phone system admin panel and create the sub menus first
  5. Create the main menu and create the menue actions to link to each sub menu you created
  6. Return to the sub menus and create timout menu actions to go to the main menu
  7. Test your menu by phoning in and selecting each of the menu choices you created

The Best Auto Attendant Greeting For Your Phone System

We have been doing company greetings for quite a while now. This is what we find to be the best format for a phone system greeting.

Main Phone System Greeting Script

Thank you for calling {HELIA}. {Optional Tag Line} If your know the extension of the person you are calling, please enter it now. For Sales press 1. For Service, press 2. For Accounting, press 3. For our address, website and business hours, press 4. For our directory list, please press 5. or wait to leave a message in our general voice mail box. Thank you for calling {HELIA}.

Greeting Script for Address, Website and Business Hours

We are located at {Unit B, 7033 - 30th Street South East, Calgary Alberta T 2 E 3 J 9. Visit us on the web at w w w dot Fair Fire Phones dot c a. We're open monday throught friday from 9 am until 4 30 pm

Greeting Script for a Directory Listing

Dar Zuch - 200
Mark Ignacio - 212
Dawna Zuch - 201
Kevin Nikkel - 204

"Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

Please email me if you have any questions about Helia Technologies."

Ryan Dockrill This email address is being protected from spambots. You need JavaScript enabled to view it.
Web Entreprenuer - Livewire Interactive

"I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

I would not hesitate to recommend Helia and Darvin for any scale of IT related projects. If he takes a project on he will not only do it but do it very well!"

Ken Gooz This email address is being protected from spambots. You need JavaScript enabled to view it.
President | CEO
Mainstreet Restaurant Licensing

"We when use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

Andrew Gowers This email address is being protected from spambots. You need JavaScript enabled to view it.
Canadian Powersports Group

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