Attendant Console

How To Configure Your Attendant Console

The Attendant Console is a web based console that allows you to see what is happening on others phones. This is particularly useful with the standard Snom 710 phone that doesn't have the extra buttons for "Busy Lamp Field" or BLF. BLF lets you see the status of other phones right from your phone.

To access the Attendant Console, log into your control panel. The far right tab is named "Attendant Console". Click this tab and then the "Start Console" Button Attendant Console Launch

The selected Mailboxes are displayed on the screen. Each mailbox has a header that contains the extension number and the name assigned to that extension. Clicking on the header will dial that extension.

When a mailbox receives a call, it will appear below the mailbox’s header. The Caller ID fields will be displayed and the style will indicate the status of the call.

Attendant Console

Top Three Uses of the Attendant Console

  1. Monitor Current Call Status
    When a mailbox receives a call, it will appear below the mailbox’s header. The Caller ID fields will be displayed and the style will indicate the status of the call.
    • Green – Call in progress
    • Red – Call active
    • Blinking Red – Call is ringing
    • Blinking Pink – Call is on hold
  2. "Steal" ringing calls or calls-on-hold from other extensions
    If a call is ringing or on hold (flashing red or pink) you may click on the call to have it transferred to your phone.
  3. Managed Parked Calls
    The call parking lot is used in larger companies. Instead of transferring a call to a particular extension, the call can be placed in a common parking lot. The call can then be retrieved by any phone. This is particularly helpful when you don't know where to transfer a call. The person can be paged and asked to retrieve the parked call from any available phone.

The attendant console can be left open on your computer all day and we recommend adding it as a bookmark or favourite in your browser.

Internet Explorer and Firefox work well though we've had issue running it on the Google Chrome browser.

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